Uber's new boss has apologised to Londoners for their mistakes and pledged to make changes as it tries to overturn a decision to strip it of its licence there.
Transport for London said the decision was based on the way drivers' background checks were completed, how criminal offences were reported and the use of software created to stop regulators accessing its app. Uber didn't report serious criminal offenses, including a sexual assault, to London police, authorities said, and failed to conduct proper driver background checks.
Khan said in response to Uber's apology: "Obviously I am pleased that [Khosrowshahi] has acknowledged the issues that Uber faces in London".
Now, experts say the appeal means that Uber could continue to run in London well into 2018, with the company allowed to keep operating until the case has been decided.
The apologetic letter comes after days of tense exchanges between Uber representatives and Khan, who said any operator of taxi services in the city "needs to play by the rules" and that people angry about the decision should blame the ride-hailing company. It has certainly confirmed that Uber would appeal, but also recognized that his company needed to change.
It has also raised the question about what will happen to Uber's 40,000 drivers. "This ban would show the world that, far from being open, London is closed to innovative companies who bring choice to consumers".
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"Until Uber gets this message then it will suffer lost trade as a result of its deteriorating reputation".
The letter from leader of Uber seems to testify a willingness to allay somewhat strong tension that has mounted since Friday between large American group and London authorities.
The outcome also has financial implications for Uber at a time when its backers are in talks involving a potential $12 billion stake from SoftBank Group Corp. and other investors.
Uber, which began operating in London in 2012, has faced regulatory and legal setbacks around the world amid opposition from traditional taxi services and has been forced to quit several countries including Denmark and Hungary.
The decision against Uber prompted a backlash from the 3.5 million Londoners, who have come to enjoy the company's cheap fares.
Uber is casting around for a heavyweight British business figure to chair its United Kingdom operations as it fights a rearguard action to prevent the loss of its London operating licence.
The trade union of employees, GMB has, however, hoped to reverse that other cities will follow London in banning Uber, accused of "social dumping".