Both the payment support and the PayPal bot are rolling out today. Also, PayPal says that there are over 2.5 million users who have linked their PayPal accounts with the Messenger app. Messenger users have been able to send money to one another since as far back as 2015, and that feature is now expanding to allow people to send and receive money using their PayPal account. In the previous year, Facebook and Paypal allowed users to connect their accounts which ultimately allowed them to shop easily on Messenger using PayPal. Users will also be able to receive payment alerts directly within the Messenger app.
"We're excited today to announce an expansion of our relationship with Facebook with the addition of PayPal as a funding source for peer-to-peer (P2P) payments, right in Messenger". This will allow users to get support for their account without any need to leave the app. But, once your question proves too challenging for the bot, you will be connected with a live customer service representative.
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"When composing a message in Messenger with one person, or even a group, people can tap on the blue plus icon, and then select the green Payments button to quickly send or request money", Ready said. The bot will help PayPal users change their password and get help with payment issues and refunds. The bot for Messenger will then assist users with their queries or request. It'll bring up two options and you can just move on with PayPal from there. That'll allow you to connect your PayPal account with Messenger.
This feature is at present only available for the U.S. and only accessible to the users of iOS. The same will be available for Android platform very soon.
It's also worth noting that Messenger users in the USA have been able to pay one another inside the app since March 2015, requiring people to enter their debit card information as a method of payment.