Walmart, an Amazon competitor, announced in September that it is testing a similar service, called Deliv, largely to be used in delivery of groceries. Amazon Business customers also enjoy a variety of benefits, including business-only pricing and selection, a multi-seller marketplace, approval workflow, purchasing system integrations, payment solutions and dedicated customer support.
"We do not recommend using in-home delivery if your pet can access the front door on delivery day", the company said. Of course, the greatest difficulty for Amazon is likely to be convincing customers to trust delivery drivers to unlock their homes even if a camera is watching.
Amazon Key allows customers to have their packages securely delivered inside their home without having to be there. Amazon will send a notification when a package is about to be delivered, giving customers the options to cancel in-home delivery and ask for the package to be left outside, to watch the in-home delivery take place live, or to watch a recording afterward.
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"This state-of-the-art technology doesn't simply replace a key with a digital passcode", according to the press release. The courier can then leave a package just inside the door, and lock up afterwards. The entire process is done without a key or code - and the entire delivery is recorded on a camera that uploads to the cloud. It's not immediately clear whether the Amazon Key Happiness Guarantee would cover medical costs for gnawed couriers.
The new Amazon Key service is launching in the USA on the 8th of November, it will be available in 37 cities at launch. Delivery is available on tens of millions of items sold on Amazon.com and the delivery is available at no extra cost for Prime members.
One final feature of Cloud Cam is actually a completely separate product called Amazon Key. The service, which will be available to Prime members beginning next month, will grant Amazon delivery drivers with keyless access to your house so they can drop off your packages safely inside. "Now, Prime members can select in-home delivery and conveniently see their packages being delivered right from their mobile phones". And, in the coming months, Amazon Key will provide customers with easy and convenient professional service scheduling with thousands of providers.