Last month, a Richmond, Virginia woman, who herself was assaulted, started a change.org petition calling on the company to support individuals sexually assaulted at their stores.
Massage Envy is one of the largest chain of massage franchises in the USA, touting a reputation of professionalism, but BuzzFeed said its investigation brought to light dozens of sexual assault lawsuits, complaints and police reports against the national business.
BuzzFeed reported massage therapists employed by Massage Envy spas across the country sexually assaulted women by unwanted and unsolicited groping, petting and oral contact. An hour after her assault, Ingram called the Massage Envy location where it occurred.
But the lawyers representing numerous victims told BuzzFeed News that there are more cases where women reported abuse by massage therapists to police but no arrests were made.
Deiter was sentenced up to 13 years for assaulting Ingram and eight other women, Yahoo Lifestyle reported.
She helped draft federal legislation that would require massage spas to report sexual assault allegations to police.
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"I was really in a state of shock, disbelief, fear", Ingram said.
Susan Ingram from West Chester, Pennsylvania, told Buzzfeed about her interactions at one of the spa outlets in 2015, with a massage therapist, James Deiter, who allegedly pressed his erection against Ingram, groped her breasts and even penetrated her vagina with his fingers.
The report published Sunday cited police reports, lawsuits and other complaints registered against Massage Envy spas, their employees and the national company.
Dozens of women have filed a complaint against Massage Envy saying they were victims of sexual assault at the hands of their therapists according to BuzzFeed.
"My friend told me because she knew I had a massage here". "That's why we will never stop reinforcing to our franchisees the importance of a safe environment".
According to a report from BuzzFeed News, the women say therapists at the popular chain groped them and committed other sexual acts. Still, it said even one incident is too many, reports CBS News' Meg Oliver. "We are constantly listening, learning and evaluating how we can continue to strengthen our policies with respect to handling of these issues".