The trip was for a recording connected with a clinical cancer study in New York City.
A mother was kicked off a Spirit Airlines flight with her elderly parents and two-year-old son for not immediately stopping breastfeeding when cabin crew asked her to put him into his seat so that they could take off. Mei claims she only asked for a few minutes to finish, so the baby wouldn't wake up.
Shortly afterwards, a flight attendant told her to stop and put him in his seat because they claimed they were ready to take off. "He was making a lot of noise, but that's not criminal", she says.
The incident occurred after a three-and-a-half-hour delay to her flight from Texas to Manhattan due to ice on the plane.
She writes, "The only "non-compliance" is that my son was crying for 25 minutes straight after I force-buckled him into the airplane seat".
"Because you were not compliant", the representative responded. When the flight was delayed due to weather, her son became restless, so she made a decision to breastfeed him, hoping he'd fall asleep by the time the airplane's door closed.
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Mei recorded video from inside the plane where you can hear her son screaming right before they were kicked off the flight. "If they had shown a little compassion, it wouldn't have happened, they didn't have to let it escalate". "You just don't have to treat people that way".
"It was humiliating to be chased off a plane in front of hundreds of people", Mei went on to say. "We had never been through anything close to this".
Ms Rui said she was refunded her money, but won't be flying Spirit again.
Rui filmed some of the conversations with airline staff on her phone and uploaded them to Facebook, together with descriptions of events (the posts were publicly available until the afternoon of December 11). Later another flight attendant came to get the family off the plane even though the baby was in his seat.
One passenger, Holly Barton, wrote on Facebook: "Flight attendants were so rude to her and tried to kick her off, even though the plane wasn't moving or even about to move. FAA regulations and airline policies require all passengers to stay seated and buckled during takeoff and landing".
"We're not lawbreakers or trouble seekers", said Mei. We reviewed multiple accounts from the crew and other guests sitting nearby and we apologize for any inconvenience caused by this issue.
The family lost their possession during Hurricane Harvey and are still living in temporary housing. "As a courtesy, we issued a full refund to the passenger in question".