"As for advising service providers to try fixing the rear camera first, that is something of a technical mystery".
As MacRumors reports, Apple distributed a document to Apple Authorized Service providers detailing the fault present in both iPhone 7 and iPhone 7 Plus and how to deal with it. Apple claims this support document is issued "in order to provide best customer experience".
According to multiple reports, several iPhone X users are facing issues with the handset's FaceID unlock feature. The facial recognition security relies on Apple's TrueDepth camera array, a complex system of illuminators and sensors integrated into the "notch" in the iPhone X. Again, it's a complex system, and it's evidently one that can be repaired relatively easily, or not at all.
That iPhone X owner said that a Genius Bar worker had told them that the cameras are connected. As a part of the initial repairs, the engineers will have to run a diagnostic test on the iPhone X with faulty Face ID. As per the document, Apple has asserted that users using the affected iPhone 7 units may experience a speaker button issue during phone calls. The lenses differ on which they do.
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While it may seem odd to resolve an issue with Face ID by repairing the rear camera, 9to5Mac stated that the new Apple support document confirms reports of the issue that have appeared online. The wide angle did those who worked and is joined to the front-facing camera. However, the company suggests that the repairs should be performed on the rear camera and if that doesn't work, the customer should get a replacement unit. It implies that Apple does not have any patch for rectifying this error even with its next iOS update. Apple Insider consulted a number of Genius Bar staff and third-party fix stores, but found many had not actually encountered the issue yet.
More encouraging is the fact that the flagship was able to achieve that kind of number despite having a high price tag. Winter noted that the iPhone X is the world's most popular smartphone due to its sophisticated camera, extensive apps and widespread retail presence. Unexpectedly, the iPhone 7 was in the fourth spot followed by Xiaomi Redmi 5A and the recently launched Galaxy S9.