The new Keyboard Service Program for MacBook and MacBook Pro is Apple's first real acknowledgement that some of the low-profile keyboards on its latest notebooks haven't been quite as successful as initially promised.
Apple is offering free keyboard repairs to MacBook and MacBook Pro customers who have been affected by certain keyboard issues. Not only this, but Apple will also be refunding any amount which the customers might have spent on getting their keyboard repaired in this time period.
The online Apple discussion thread shows some users have reported an issue with the "butterfly" keyboard design since a year ago, with complaints mounting in recent months. I encountered this problem with my own 2016 MacBook Pro as well. The company has extended the warranty for keyboards for nine affected models released starting in 2015 to four years from the usual one year.
Apple is finally taking some responsibility for the troubles assailing some MacBook and MacBook Pro owners with broken keyboards.
Regardless, the new fix program covers the 2017 MacBook Pros, not just the 2016 models. The so-called "butterfly" keys allowed for a much lower-profile keyboard with reduced travel distance when pressed.
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The problem, caused by a faulty butterfly key switch mechanism, caused numerous laptops' owners to experience keys that stuck, or failed to function as intended. The company faced a huge backlash from the users for slowing down the old iPhones and now the company has been blamed for the faulty keyboard.
We believe Apple is more likely to continue to refine the existing keyboard design in future laptops to address detractors' complaints than to go back to an earlier design. The issue has been reported several times in the past, and even led to a lawsuit being filed in North California's district court, and Change.org petition.
Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue.
Repairs may include fixing the whole keyboard or just one or more keys. Though you might face some charges if your laptop is damaged in some other way to the point that it interferes with keyboard repairs.